Data Deletion Request

Version v1 Β· Last updated:

Your Right to Delete Your Data

Seiru is committed to giving you full control over your personal information. This page explains how you can delete your account, specific conversations, or any other data we hold about you.

Option 1 β€” Delete from within the app

The fastest way to remove your data is directly from the Seiru app.

Delete your entire account

  1. Open the Seiru app and sign in.
  2. Go to My Account (tap your profile icon).
  3. Select Delete Account and confirm the action.

Your account and all associated data will be permanently and irreversibly deleted.

Delete a specific conversation

  1. Open the Seiru app and navigate to Chats.
  2. Find the conversation you want to remove.
  3. Tap the delete icon next to that conversation and confirm.

That conversation and all its messages will be permanently removed.

Option 2 β€” Request deletion by email

If you cannot access the app or prefer to contact us directly, send an email to esteban@seiru.app with the following information:

  • The email address linked to your Seiru account (so we can verify your identity).
  • Whether you want us to delete all your data or only a specific part (for example, a particular conversation or your mood history).

We will confirm receipt of your request and notify you by email once the deletion is complete.

What gets deleted

When you delete your account, we permanently remove:

  • Your profile information (username and email address).
  • All conversations with your Guardian.
  • Your mood check-in history and emotional data.
  • Kingdom progress, XP, streaks, and achievements.
  • AI-generated summaries and your personalized Guardian profile.
  • Account settings and preferences.

Data we may retain

After deletion, the following may be kept for limited periods:

  • Consent logs: Records of your acceptance of our Terms and Privacy Policy are retained for up to 5 years as required by law. These records do not include any conversation content.
  • Anonymized statistics: Aggregate, non-identifiable data used to improve the service.
  • Encrypted backups: Your data may remain in encrypted backups for up to 90 days before being fully purged.

Processing time

We process all deletion requests within 30 calendar days. You will receive email confirmation once the process is complete.

Contact

For questions about your data or privacy rights, contact us at esteban@seiru.app. We respond to privacy inquiries within 5 business days.